Returns & Refunds Policy

In the event that you are not satisfied with any purchase from SportsGadgets.co.uk, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund.

The following goods may not be returned for refund.

• Any device where the Warranty has been registered or additional software has been downloaded.
• Blister packs that have been opened.

Please send an e-mail to customercare[at]sportsgadgets.co.uk stating your order number, name and action you would like to take.

Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

Please send us an e-mail to customercare[at]sportsgadgets.co.uk stating your order number, name and action you would like to take.

Faulty Goods.
For purchases under 30 days old, we will exchange the faulty item at our expense. Please e-mail customercare[at]sportsgadgets.co.uk with your order number and daytime contact number so we can arrange an exchange delivery.

For purchases over 30 days old but less than 12 months old please send an e-mail with your daytime telephone number and explanation of the fault. We will contact the relevant manufacturer and seek the best advice for you.

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

Returning Goods that came with a Free Gift.
Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.

Returns Address will be provided once we have received your request in writing.

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

 

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